Terms of Service

Binding contract.These Terms of Service (the Terms) form a legally binding contract between you and Steinhoff Group LLC, a Wyoming limited liability company, trading as Radia (Radia, we, us, our). By accessing, browsing, creating an account on, subscribing to, or purchasing from radia.company (the Site), you accept these Terms in full. If you do not accept them, you must not use the Site.

Incorporated documents.The following are incorporated into and form part of these Terms by reference: the Privacy Policy, the Cookie Policy, the Returns & Refund Policy, the Shipping & Delivery Terms, the Medical & Product Disclaimer, and any product-specific terms, instructions or warnings shown at the point of sale or supplied with the product.

Order of precedence.If there is a conflict between documents, the following order applies, highest first: (a) any mandatory consumer protection law that cannot lawfully be excluded; (b) these Terms; (c) the Returns & Refund Policy; (d) the Shipping & Delivery Terms; (e) the Medical & Product Disclaimer; (f) any other page, marketing message, email, advertisement, social media post or statement by any person. Marketing copy never overrides these Terms.

Electronic acceptance and records.You consent to contract electronically. Clicking Place Order, checking an acceptance box, or completing a purchase constitutes your electronic signature and is legally equivalent to a handwritten signature. Our transaction records, server logs and timestamps are admissible evidence of the agreement between us, and you waive any objection to their admissibility on the basis that they are electronic.

No unilateral variation by you.Any term you attempt to add, alter or impose — including in an order note, purchase order, email, message, annotation, payment memo or chargeback narrative — has no effect and is expressly rejected, even if we do not object to it and even if we proceed to fulfil your order.

Controlling language.The English-language version of these Terms controls. Any translation is provided for convenience only, and in the event of any discrepancy the English text prevails.

Product means any physical or digital item, device, accessory, bundle, set, gift card or donation offered through the Site. Order means your submitted request to purchase one or more Products. Content means all text, imagery, video, audio, design, code, data and other material made available on the Site.

Business day means Monday to Friday excluding public holidays in the State of Wyoming, United States. Delivery means the carrier record marking a parcel as delivered, left in a safe place, collected, or otherwise released at the delivery address. You means the person placing the Order and, where different, the recipient of the Products.

Age and capacity.You must be at least 18 years old and have full legal capacity to enter into a binding contract. The Site is not directed at children, and we do not knowingly sell to minors. Purchases made by a minor without verifiable parental consent may be cancelled at our discretion.

Accurate information.You must provide accurate, current and complete information at registration and checkout, including a valid email address, deliverable postal address and authorised payment method. You are solely responsible for the consequences of inaccurate or incomplete information, including failed delivery.

Account security.You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account, whether or not authorised by you. Notify us immediately at support@radia.company of any suspected unauthorised use. We are not liable for loss arising from your failure to secure your credentials.

One account per person.You may hold one account. Creating multiple accounts — including to obtain additional promotional discounts, first-order offers, referral credits or to circumvent a suspension — is a material breach of these Terms and permits us to cancel any affected Order and close all related accounts.

Suspension and termination.We may suspend, restrict or terminate your account and refuse further service at any time, with or without notice, where we reasonably suspect fraud, payment risk, abuse of promotions, reseller activity, abusive conduct towards our staff, breach of these Terms, or an unusual pattern of refund, dispute or defect claims.

Informational purpose.All Product descriptions, specifications, wavelength and irradiance figures, session timings, protocols, treatment schedules, before-and-after imagery, statistics, percentages, testimonials, reviews, comparison tables and references to research are provided for informational and marketing purposes only. They are not warranties, guarantees, or promises of any specific outcome.

No guaranteed results.We do not represent or warrant that you will achieve any particular result. Individual results vary according to age, skin type and condition, consistency of use, adherence to instructions, concurrent products, lifestyle, health and genetics.

Technical tolerances.Stated figures for wavelength, irradiance, LED count, battery life, session duration, weight and dimensions are nominal and subject to normal manufacturing tolerance. A deviation within ordinary tolerance is not a defect and does not entitle you to any remedy.

Appearance and variation.Imagery on the Site is editorial. Packaging, branding, colour, finish, texture, accessory configuration, cable and connector type, controller design, printed documentation, labelling and country of manufacture may differ from images shown and may change without notice. Screen rendering of colour varies by device. Such variation does not constitute a defect.

Errors and omissions.We do not warrant that Content is accurate, complete, current or error-free. We may correct any error, inaccuracy or omission — including in price, description, availability, promotion or specification — and may update or cancel information at any time without prior notice and without liability.

Availability.All Products are offered subject to availability. We may limit quantities, restrict availability by territory or customer, discontinue any Product, or withdraw a Product from sale at any time.

Third-party references.Any reference to a third-party brand, retailer, publication, study, practitioner or media outlet is for comparison or information only and does not imply endorsement, affiliation, sponsorship or partnership in either direction.

Consumer wellness devices.Our Products are consumer beauty and wellness devices. They are not medical devices and are not intended to diagnose, treat, cure, mitigate or prevent any disease or medical condition.

No regulatory evaluation.Statements on the Site have not been evaluated by the U.S. Food and Drug Administration, the European Medicines Agency, the MHRA, or any equivalent authority in your jurisdiction.

Not medical advice.Nothing on the Site, in our emails, in our Journal articles, in our quiz results, or in any communication from our customer care team constitutes medical, dermatological, ophthalmological or other professional advice, or a substitute for consultation with a qualified healthcare professional. Never delay or disregard professional medical advice because of something you read on the Site.

Quiz and recommendations.Any device finder, quiz, questionnaire or recommendation engine on the Site produces a general product suggestion based on the answers you provide. It is not an assessment, screening, diagnosis or clinical triage of any kind, and it does not account for your medical history.

Cross-reference.The full Medical & Product Disclaimer forms part of these Terms and must be read before use of any Product.

Your responsibility to check.Before purchase and before each use, you are responsible for reading the contraindication list in the Medical & Product Disclaimer and all instructions and warnings supplied with the Product, and for consulting a physician where any of them apply to you.

Assumption of risk.You voluntarily and knowingly assume all risks arising from purchase, possession, use and misuse of any Product, including without limitation skin irritation, redness, dryness, burns, blistering, hyperpigmentation, breakouts, allergic or photosensitive reaction, eye discomfort or injury, headache, dizziness, nausea, fatigue, electrical or thermal injury, and any aggravation of a pre-existing condition.

Instructions and safe use.You agree to follow all supplied instructions, session limits, eye-protection guidance and charging instructions exactly, to use only supplied or approved accessories and power supplies, and not to modify, dismantle, repair, immerse, overcharge or use a damaged Product.

No sharing with excluded persons.You must not permit use of the Product by any person under 18, by any person to whom a listed contraindication applies, or by any person who has not read the supplied warnings. You accept responsibility for any use you permit.

Discontinue and seek care.Discontinue use immediately and seek medical attention if you experience pain, burning, visual disturbance, persistent redness, swelling, blistering or any adverse reaction. Do not resume use without medical clearance.

Invitation to treat.Product listings are an invitation to treat, not an offer. Your Order is an offer to buy. An order confirmation email acknowledges receipt only and does not constitute acceptance.

When the contract forms.The contract of sale is formed only when we dispatch the Products or notify you that they have shipped. Until that moment no contract exists and we may decline your Order in whole or in part for any lawful reason.

Right to refuse or limit.We may refuse, reduce, cancel or unwind any Order at our sole discretion, including where we suspect fraud or unauthorised payment, where a pricing or listing error occurred, where promotional terms were abused, where quantities suggest resale, where the delivery address is high-risk, undeliverable, a freight forwarder or a restricted destination, or where you have an unresolved balance or dispute with us.

Cancellation by us after payment.Where we cancel an Order after payment has been taken, our entire liability is limited to a refund of the amount actually charged for the cancelled items to the original payment method. We are not liable for any further loss, including any difference in price elsewhere.

No changes after submission.Orders are transmitted to fulfilment immediately and, subject to any mandatory statutory right, cannot be amended or cancelled by you after submission. This includes changes to address, variant, quantity, promotion codes and gift messages. See the Returns & Refund Policy.

No resale.Products are sold for personal, non-commercial use only. Resale, wholesale, auction, dropshipping, subscription resale, bundling into another offer, or commercial or professional use of any Product is prohibited without our prior written consent and voids any warranty and any goodwill remedy.

Identity verification.We may require additional verification before dispatch, including confirmation of billing address, cardholder identity or authorisation. Where verification is not provided within a reasonable time, we may cancel the Order and refund the amount charged.

Currency.All prices are quoted and charged in USD unless expressly stated otherwise. Any conversion, cross-border, cash-advance or foreign-transaction fee applied by your bank or card issuer is your responsibility and is not refundable by us.

Price changes.Prices, reference prices, bundles, discounts and promotional offers may change at any time without notice. We do not offer retroactive price adjustments, price matching, or credits where a Product is later reduced, bundled, promoted or included in a sale.

Compare-at prices.Any struck-through, was, compare-at or reference price indicates our own former or intended selling price, or the recommended retail price of a comparable configuration. It does not represent a price at which the Product was necessarily sold in any particular market or period.

Pricing errors.Where a Product is listed at a materially incorrect price due to typographic, currency, feed, conversion or system error, we may cancel the Order even after payment authorisation, capture or dispatch confirmation, and refund the amount charged. An evidently erroneous price is not enforceable against us.

Taxes.Prices exclude sales, use, VAT, GST and similar taxes unless stated. Applicable taxes are calculated and shown at checkout based on the destination. You are responsible for any tax, levy or charge properly assessed on the transaction that is not collected at checkout.

Import duties.For international deliveries you are the importer of record. All customs duties, import taxes, brokerage, handling, clearance and disbursement fees are your responsibility, are charged separately by the carrier or authority, and are not included in our prices or refundable by us.

Payment authorisation.By submitting payment details you warrant that you are the authorised holder of the payment method and authorise us and our payment processors to charge the full Order amount including shipping and tax. We may place an authorisation hold before capture.

Payment processors.Payments are processed by third-party providers, including Stripe. We do not store full card numbers. Your use of a payment method is additionally subject to that provider’s own terms, and we are not liable for a provider’s decline, delay, hold, review or error.

Failed and reversed payments.Where a payment fails, is reversed, is recalled or is later found to be unauthorised, we may cancel the Order, suspend the account, withhold dispatch, recover the Products, and recover the amount owed together with reasonable costs of recovery permitted by law.

Set-off.We may set off any amount you owe us — including a reversed payment, unpaid balance, or cost recoverable under these Terms — against any refund, credit or goodwill payment otherwise due to you.

General conditions.Unless expressly stated: each promotion code is single-use, per customer, non-stackable, non-transferable, has no cash value, applies only to eligible full-price items, excludes shipping and tax, cannot be applied after Order submission, and may be withdrawn or modified at any time.

Thresholds.Free-shipping and gift-with-purchase thresholds are assessed on the eligible merchandise subtotal after discounts and before shipping and tax. If a subsequent return or adjustment takes the Order below the threshold, we may recover the value of the shipping or gift benefit.

Abuse.Use of unpublished, expired, scraped, resold, aggregated or automatically harvested codes, and any use of multiple accounts, addresses or payment methods to multiply a benefit, is prohibited. We may cancel affected Orders, revoke discounts already applied, and charge the undiscounted price.

Gift cards.Gift cards and digital credits are non-refundable, non-returnable, not redeemable for cash except where required by law, may not be resold, and are void if obtained fraudulently or through a reversed payment. We are not responsible for lost, stolen or shared gift card codes.

Donations.Voluntary support or donation amounts are non-refundable and are not a purchase of goods or services. They confer no entitlement, membership, priority, benefit or tax deduction, and no charitable status is claimed.

Bundles and sets.Bundles and sets are sold as a single indivisible unit at a combined price. Individual components cannot be separated, exchanged, substituted, valued individually, or returned separately, and no partial refund is calculated by reference to a component price.

Estimates only.All processing, dispatch and delivery times are non-binding estimates and are not conditions of the contract. Time is not of the essence. We are not liable for any loss arising from a delay, including a missed occasion, event, holiday or gifting date.

Title and risk.Title passes on full payment. Risk of loss and damage passes to you on delivery as recorded by the carrier, including where a parcel is left in a safe place, with a concierge, neighbour, mailroom, locker or collection point. Once the carrier records delivery, responsibility rests with the recipient.

Address accuracy.You are responsible for the accuracy and completeness of the delivery address. Costs of re-delivery, redirection, return-to-sender, storage or disposal arising from an incorrect, incomplete or inaccessible address are yours, and no refund is due for a Product lost as a result.

Refused and unclaimed parcels.Where a parcel is refused, not collected, or returned to sender, we may deduct outbound and return carriage, customs charges incurred, and a reasonable restocking charge from any amount otherwise refundable, and no refund is due where the Product is not returned to us in resaleable condition.

Cross-reference.The full Shipping & Delivery Terms form part of these Terms.

Governing document.Returns, cancellations, defect claims and refunds are governed exclusively by the Returns & Refund Policy, which is incorporated into these Terms.

Final sale.Because our Products are personal-care devices used on the face and eye area, all sales are finaland we do not offer change-of-mind returns, exchanges or refunds, save for the limited defect and transit-damage remedy set out in the Returns & Refund Policy and any right you have that cannot lawfully be excluded.

Authorisation required.No return will be accepted or credited without prior written authorisation and a return authorisation reference issued by us. Unauthorised returns may be refused, returned to you at your cost, or held without credit.

Goodwill is not precedent.Any refund, replacement, credit, discount or other accommodation offered outside this policy is a discretionary goodwill gesture made without admission of liability. It does not vary these Terms and creates no entitlement or precedent for any future Order.

Scope.Products are covered by the limited warranty stated on the applicable product page or in the supplied documentation, against manufacturing defects in materials and workmanship under normal domestic use. Where no period is stated, the warranty period is twelve months from delivery.

Exclusive remedy.Your sole and exclusive remedy under the limited warranty is, at our option, repair or replacement of the affected Product with the same or a comparable model. Cash refunds, partial refunds, compensation for downtime, and reimbursement of alternative treatments or products are not available.

Exclusions.The warranty does not cover: normal wear; cosmetic marks, scratches and discolouration; consumables, straps, pads, cables and accessories; battery capacity loss over time; damage from misuse, accident, drop, liquid ingress, heat, unauthorised power supply, voltage irregularity, modification, dismantling or third-party repair; use contrary to instructions; commercial, clinical or professional use; or any Product from which identifying marks or serial numbers have been removed.

Conditions.Warranty claims require the original order reference, proof of purchase from us, and any diagnostic evidence we reasonably request. The warranty is non-transferable, applies only to the original purchaser, and does not apply to Products bought from an unauthorised reseller.

No extension.Repair or replacement does not restart or extend the warranty period, which continues to run from the original delivery date.

No other warranty.No employee, contractor, affiliate, influencer, agent or reseller is authorised to give any warranty, guarantee or assurance beyond this clause, and any such statement is not binding on us.

EXCEPT FOR THE LIMITED WARRANTY IN SECTION 12 AND ANY RIGHT THAT CANNOT LAWFULLY BE EXCLUDED, THE SITE, ALL CONTENT AND ALL PRODUCTS ARE PROVIDED ON AN AS IS AND AS AVAILABLE BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE.

WE SPECIFICALLY DISCLAIM ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, TITLE, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE OF TRADE OR PERFORMANCE.

We do not warrant that the Site will be uninterrupted, timely, secure, error-free or free of viruses or harmful components, that defects will be corrected, that any Content is accurate, or that the Site will be compatible with your device, browser or assistive technology.

We do not warrant that any Product will be suitable for your skin, condition, sensitivity or objective, will produce any result, will be compatible with any medication, topical product or treatment, or will be permitted under the law of your jurisdiction.

Excluded losses.TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER RADIA NOR ITS PARENT, SUBSIDIARIES, MEMBERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, SUPPLIERS, MANUFACTURERS, FULFILMENT OR LOGISTICS PARTNERS, PAYMENT PROCESSORS OR LICENSORS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE OR AGGRAVATED DAMAGES, OR FOR LOSS OF PROFIT, REVENUE, GOODWILL, OPPORTUNITY, DATA, ANTICIPATED SAVINGS, EMOTIONAL DISTRESS, LOSS OF ENJOYMENT, COSMETIC OR REPUTATIONAL LOSS, OR THE COST OF SUBSTITUTE GOODS, TREATMENTS OR PROCEDURES.

Aggregate cap.OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SITE, ANY PRODUCT, OR THESE TERMS SHALL NOT EXCEED THE LESSER OF (A) THE AMOUNT YOU ACTUALLY PAID TO US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM, EXCLUDING SHIPPING, TAXES AND PROCESSING FEES, AND (B) ONE HUNDRED USD.

Basis of the bargain.The exclusions and limitations in these Terms apply regardless of the form of action, whether in contract, tort, negligence, strict liability, statute or otherwise, even if we were advised of the possibility of the loss, and even if a limited remedy is found to have failed of its essential purpose. You acknowledge that these limitations are a fundamental basis of the bargain and that prices would be materially higher without them.

Independent allocation.Each limitation is severable and independent. If any is held unenforceable, the remainder continue to apply to the fullest extent permitted.

Third-party conduct.We are not liable for the acts or omissions of carriers, customs authorities, payment providers, marketplaces, manufacturers, or any third-party website, application or service, nor for any content, offer or claim published by an affiliate, influencer, reviewer or other third party about our Products.

Mandatory law.Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

You agree to defend, indemnify and hold harmless Radia and its parent, affiliates, members, officers, employees, contractors, agents, suppliers and partners from and against all claims, demands, actions, liabilities, losses, damages, fines, penalties, costs and expenses (including reasonable legal fees and the cost of investigating and defending a claim) arising from or relating to: your use or misuse of any Product; use by any person you permitted; your breach of these Terms or any incorporated policy; your failure to follow instructions or heed contraindications; your resale or commercial use of a Product; your Content; your infringement of any third-party right; or your violation of any law.

We may assume exclusive control of the defence and settlement of any matter subject to indemnification at your expense, and you agree to cooperate fully with us and not to settle any matter without our prior written consent.

To the fullest extent permitted by law, you release and forever discharge Radia and the persons listed in Section 15.1 from all claims, known or unknown, arising from the condition, use, misuse, performance or effect of any Product, other than a claim under the limited warranty in Section 12 or a liability that cannot lawfully be excluded.

You expressly waive the benefit of any statute or rule that limits a general release to claims known at the time of the release, including California Civil Code section 1542 and any comparable provision of any other jurisdiction.

Prohibited activity.You must not: scrape, crawl, harvest, index, mirror or systematically extract any part of the Site; use bots, automation or bulk-purchase tooling; probe, scan, load-test or attempt to breach security; circumvent rate limits, geo-restrictions or access controls; reverse-engineer or copy the Site, its code or its design; introduce malware; or use the Site for any unlawful, deceptive or infringing purpose.

Brand and listing misuse.You must not list, advertise or sell our Products on any marketplace, auction or resale platform, use our name, marks, imagery or copy in advertising, paid search, domain names, handles or metadata, or hold yourself out as an authorised retailer, distributor or partner.

Conduct towards our team.We provide support on the basis of mutual respect. Abusive, threatening, harassing, discriminatory or persistently vexatious communication, or a threat of chargeback, defamation or public pressure to extract an outcome outside these Terms, permits us to cease correspondence, refuse further service and close your account.

Consequences.Breach of this Section permits us, without limiting any other remedy, to block access, cancel Orders, void discounts and warranties, retain evidence, and pursue injunctive relief, for which damages would be an inadequate remedy.

Licence to us.By submitting a review, photograph, video, testimonial, comment, question or other material, you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable and transferable licence to use, reproduce, adapt, translate, edit, publish, distribute and display it in any medium for any purpose including advertising, without attribution, notice, approval or payment.

Your warranties.You warrant that your Content is your own or that you hold all necessary rights and consents (including from any identifiable person), that it is accurate and not misleading, that it reflects your genuine experience, that it does not infringe any right or breach any law, and that you have disclosed any incentive, gift or relationship as required by applicable advertising rules.

Moderation.We may publish, decline to publish, edit for length or clarity, reorder, or remove any Content at our discretion. We do not undertake to publish all submissions and are not obliged to preserve any Content. Published Content reflects the individual view of its author, not ours.

No confidentiality.Submissions are non-confidential and non-proprietary. Any idea, suggestion or feedback you send us may be used without restriction, acknowledgement or compensation.

Health claims in Content.We do not endorse, verify or adopt any medical, therapeutic or curative claim made in user-submitted Content, and such claims are not statements by us.

Ownership.The Site and all Content — including the Radia and Maison de Lumière names and wordmarks, logos, copy, photography, film, illustration, design, layout, typography selections, compilation, database rights, source code and know-how — are owned by or licensed to us and protected by copyright, trademark, database and unfair-competition law.

Limited licence.You are granted a personal, revocable, non-exclusive, non-transferable licence to view the Site and to print or download extracts solely for your own non-commercial reference. All other rights are reserved.

Prohibited use.You must not copy, reproduce, republish, frame, mirror, sell, licence, distribute, or create derivative works from any Content, nor use it to train, fine-tune or evaluate any machine-learning or generative model, without our prior written consent.

Copyright complaints.If you believe Content infringes your copyright, send a notice to legal@radia.company that identifies the work and the material, gives your contact details, and includes a good-faith statement and a statement under penalty of perjury that you are authorised to act. We will respond in accordance with applicable notice-and-takedown law and may forward your notice to the person who supplied the material.

Counter-notice and repeat infringers.Where a counter-notice is submitted we may restore the material as permitted by law. We terminate the accounts of repeat infringers.

The Site may link to or embed third-party sites, tools, pixels, plugins, chat widgets, payment interfaces or media. We do not control them, do not endorse them, and are not responsible for their content, availability, accuracy, security or practices. Your use of them is at your own risk and subject to their own terms.

Where a third-party service fails, changes or is withdrawn, we may modify or remove the related functionality on the Site without notice and without liability.

Our handling of personal data is described in the Privacy Policy and the Cookie Policy, which form part of these Terms.

You must not submit sensitive health information to us through general channels such as reviews, chat or social media. Where you volunteer health information in support of an enquiry, you consent to our processing it for that purpose only.

Our security measures are appropriate but no transmission or storage method is completely secure. Except where liability cannot lawfully be excluded, we do not accept liability for unauthorised access beyond our reasonable control.

Transactional messages.You consent to receive service messages relating to your account and Orders — including confirmations, dispatch and delivery notices, security alerts, policy updates and responses to enquiries — which are not marketing and cannot be opted out of while you have an active account or Order.

Marketing.Where you opt in, you consent to receive marketing by email and, where you have provided a mobile number and separately consented, by SMS. Message frequency varies, message and data rates may apply, and consent is not a condition of purchase.

Withdrawal.You may withdraw marketing consent at any time using the unsubscribe link, by replying STOP to an SMS, or by writing to privacy@radia.company. Withdrawal takes effect within a reasonable processing period and does not affect messages already in transit.

Notices to you.We may give notice by email to the address on your account, by a message in your account, or by posting on the Site. Notice is deemed received on the day of sending or posting. You are responsible for keeping your email address current and for ensuring our messages are not blocked or filtered.

Records of correspondence.We may record, retain and rely on correspondence, chat transcripts and call notes for training, quality assurance, fraud prevention and evidence in any dispute.

Before commencing arbitration or any other proceeding, you agree to send a written notice of dispute to legal@radia.company setting out your name, order reference, a description of the dispute and the specific relief sought, and to allow us 30 days to resolve it in good faith.

This informal resolution step is a condition precedent to commencing proceedings. Any applicable limitation period is tolled during it. A proceeding commenced without it may be stayed or dismissed, and the costs of enforcing this clause are recoverable.

You further agree not to initiate a payment dispute or chargeback before completing this step and allowing us at least 10 business days to respond.

Agreement to arbitrate.Except as stated in this Section, any dispute, claim or controversy arising out of or relating to the Site, any Product, any marketing, or these Terms — including questions of their formation, scope, interpretation, enforceability or termination — shall be resolved exclusively by final and binding individual arbitration administered by the American Arbitration Association (AAA) under the AAA Consumer Arbitration Rules, seated in Cheyenne, Wyoming, before a single arbitrator.

Class action waiver.You and we waive any right to bring or participate in a class action, collective action, consolidated action, class arbitration, mass arbitration, or representative or private attorney general proceeding. The arbitrator may award relief only in favour of the individual party seeking relief and only to the extent necessary to provide relief on that party’s individual claim.

Jury trial waiver.You and we knowingly and voluntarily waive any right to a trial by jury.

Exceptions.Either party may bring an individual action in small claims court if it qualifies, and either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or prevent unauthorised access or misuse.

Opt-out.You may reject this arbitration agreement by sending written notice to legal@radia.company within 30 days of your first Order, stating your name, address, order reference and an unambiguous statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

Coordinated filings.Where 25 or more similar claims are filed by or with the assistance of the same counsel or coordinated persons, the claims shall be administered in sequential batches of up to 50, with a single arbitrator per batch and any applicable limitation period tolled for unfiled claims.

Costs and confidentiality.Filing and arbitration fees are allocated under the applicable rules. Each party bears its own legal fees unless the arbitrator awards them under a statute or finds a claim or defence frivolous or brought for an improper purpose. The arbitration and its outcome are confidential except as needed for enforcement.

Severability of this section.If the class action waiver in 22.2 is held unenforceable as to a particular claim or remedy, that claim or remedy shall be severed and heard in court, while all other claims remain in arbitration. If the entire arbitration agreement is held unenforceable, Section 23 governs.

These Terms and any dispute between us are governed by the laws of the State of Wyoming, United States, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods.

Where a matter is not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts sitting in Cheyenne, Wyoming, and waive any objection based on venue, forum non conveniens or personal jurisdiction.

Nothing in this Section deprives a consumer of the protection of the mandatory law of their country of habitual residence, or of the right to bring proceedings in their local courts where that right cannot lawfully be excluded.

Any claim arising out of or relating to the Site, a Product or these Terms must be commenced within 12 months after the cause of action arises, or it is permanently barred, except where a longer period is required by mandatory law.

Notice of any defect, shortage, incorrect item or transit damage must be given within the windows stated in the Returns & Refund Policy. Failure to give notice within those windows is a waiver of the claim.

We are not liable for any delay or failure to perform caused by an event beyond our reasonable control, including act of God, fire, flood, extreme weather, earthquake, war, terrorism, civil unrest, epidemic or pandemic, government action, sanctions, embargo, strike, labour dispute, port or border closure, carrier failure or capacity shortage, component or raw-material shortage, factory shutdown, power, network, hosting, payment or telecommunications failure, cyber-attack, or third-party platform outage.

During such an event our obligations are suspended. If it continues for more than 60 days, either party may cancel the affected Order and our sole liability is to refund amounts paid for undelivered Products.

You warrant that you are not located in, ordinarily resident in, or acting on behalf of any person in a country or territory subject to comprehensive sanctions, and that you are not a person designated on any restricted-party or denied-party list.

You must not export, re-export, transfer or divert any Product in breach of applicable export control or sanctions law, and you are responsible for compliance with all import, product-safety, electrical-standard, labelling and registration requirements at the destination.

The Site is operated from the United States. We make no representation that Products or Content are appropriate, lawful or available in any other location, and Products may not be certified for use in every jurisdiction.

We aim to make the Site usable with common assistive technologies and to improve accessibility over time. If you encounter a barrier, contact support@radia.company with a description of the page and the difficulty and we will work with you to provide the information or complete the transaction by an alternative means.

This statement is a commitment to remediation and support, not a representation that every page conforms to any particular standard at all times.

We may modify, suspend or discontinue the Site, any Product, any feature, any promotion or any account at any time, in whole or in part, with or without notice, and without liability to you.

Termination does not affect any accrued right or obligation. Sections concerning assumption of risk, warranty exclusions, liability limits, indemnification, release, intellectual property, dispute resolution, governing law and time limits survive termination.

We may amend these Terms at any time by posting an updated version on this page with a new version number and effective date. Material changes take effect on posting for future Orders.

Continued use of the Site, or placing a further Order, after the effective date constitutes acceptance of the amended Terms. The version in force at the time your Order is placed governs that Order.

You should retain or print a copy of the version applicable to your Order. We are not obliged to maintain an archive of superseded versions.

Entire agreement.These Terms, together with the incorporated documents, constitute the entire agreement between us and supersede all prior or contemporaneous statements, representations, understandings, advertising and marketing, whether oral or written. You confirm that you have not relied on any statement outside these documents.

Severability.If any provision is held invalid, illegal or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions continue in full force.

No waiver.Our failure or delay in enforcing any provision is not a waiver of it. A waiver is effective only if given in writing by an authorised representative and applies only to the specific instance stated.

Assignment.You may not assign or transfer these Terms or any right under them without our written consent. We may assign or transfer them, in whole or in part, to an affiliate or in connection with a merger, reorganisation, financing or sale of assets, without your consent.

No third-party beneficiaries.These Terms confer no right on any person other than you and us, except that the persons named in Sections 15 and 16 may rely on the indemnity, release and liability limitations.

Relationship.No agency, partnership, joint venture, franchise or employment relationship arises from these Terms or from your use of the Site.

Interpretation.Headings and clause titles are for convenience only and do not affect interpretation. Including and for example are not words of limitation. No rule of construction against the drafter applies.

Legal notices to us.Formal legal notice must be sent in writing to legal@radia.company and is effective on receipt. Notice sent to any other address, channel, social media account or individual is not effective.

Steinhoff Group LLC, a Wyoming limited liability company, trading as Radia. General and order enquiries: support@radia.company. Legal and formal notices: legal@radia.company. Privacy and data rights: privacy@radia.company. Website: radia.company.

When contacting us about an Order, please include the order reference and the email address used at checkout so we can respond without delay.